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Frequently Asked Questions
We understand that technology can be a confusing so we are here to help you better understand.
Can you tell me if the problem is outside the property or inside?
Yes! We will start by talking to you and finding out your needs. We then conduct a full survey on the service at the point of entry. If the fault is outside you can then contact your ISP to resolve the fault. Take a look at our services page for more details on the process.
I`m only getting half the speed I pay for, can you do anything to get it back?
Yes! In the Consultation survey. Before and after screenshots will be taken connected to the router utilizing hardwire and using WiFi at the original location and then connected directly to the point of entry to the property to determine the true speeds tested in the best scenario. Several options may be available to eliminate things that could have caused the speeds to drop.
Customizable Quality of Service
With QoS, you can assign bandwidth to the devices you use most, keeping them running their best. Simple controls let you prioritise bandwidth for streaming, gaming, surfing or video chatting.
Optimise your network by assigning priority for favourite activities like gaming, streaming, chatting and surfing—enjoy what you love without lagging. Choose which devices always have the fastest connections, or set a schedule to assign device priority for different times of the day.
Tired of Buffering
Tired of endless loading? With an ever-increasing number of bandwidth-hungry gadgets in our homes, you need a network that can rise to the challenge. With network speeds three times faster than the previous generation routers thanks to 802.11ac wireless technology, Deco can provide lag-free connections for over 100 devices.
2.4G and 5G
Mesh has three separate Wi-Fi bands delivering super-fast, stable connections to devices in every room of your home. More bandwidth is freed up with dedicated wireless links between Deco units. Say goodbye to lag with a Mesh Wi-Fi system. Deco M9 Plus uses not only 5G_1(867Mbps) as wireless backhaul but also 5G_2(867Mbps) and 2.4G(400Mbps) as backhaul while traffic gets heavy, delivering speeds over 1000Mbps which is ideal for your gigabit fibre.
What is a Mesh Network?
Mesh networking simply refers to a wireless distributed system. In other words, all mesh nodes can cooperate and contribute to the distribution of data in a network. It gives homes the ability to have multiple access points (nodes), and these access points can cooperate to expand Wi-Fi coverage. We have a whole page dedicated to Mesh WiFi, check it out for more information
